How To Make Text Requests More Effective

Are you looking to write and send SMS review request that stand out and generate additional online review reviews to your business? This guide has template text messages for you to use ASAP to place your review’s link to customers’ attention helping you to generate more online reviews , and increase your star rating across review websites.

How do you define review request?

As the name suggests, review requests are messages small businesses and brands can send via the following channels to encourage customers to evaluate their customer experience:

– Text messages/SMS messages

– Email

– Live chat

– Notifications via push (if you’ve an app)

The company you work for may make review requests in order to get customers to submit online reviews of your company through:

– Google Reviews that are displayed as a result of Google reviews that appear Google Maps or Google Search

– Social media websites such as Facebook

– Review websites like Yelp and Tripadvisor

In a nutshell: Review requests are brief messages that request customers to submit their experiences on review websites. For convenience of the user these messages provide direct links to reviews on your company’s review websites like Facebook and Google Business Profile.

How Do You Ask For Review Requests by SMS?

SMS marketing boasts open rates unbeatable in comparison to other marketing channels that are popular. In fact, text messages boast an astounding 98% open rate , compared to only 20% for email marketing. This is why SMS is an excellent channel to boost responses and conversion rates for review requests.

For sending a review request by SMS as part of your larger digital marketing strategies, you will need:

– Your customers’ mobile phone numbers

– template for text messages that incorporate the review request

– An SMS marketing tool that can help you send review requests in mass (if you wish to)

– Your customers are opting in to receive SMS messages

How Can You Automate The Process of Sending A Review Request by SMS?

In the process of following up and asking for feedback from customers can aid in the creation of more customer reviews than if you didn’t ask at all. But, it does require time — an important resource that is not available. That’s where Broadly’s automated tools to request a review through SMS could be of help. Broadly’s customers utilize our platform to send reminder text messages to their customers, which:

– Request feedback on the customer experience

– Ask customers whether they’d be interested in writing online reviews or product reviews

– Include an immediate review link to any desired review sites for example, Google or Facebook

How Do You Text A Google Review Request?

If you have an Google Business Profile (formerly called under the name Google My Business), you can set up a Google reviews link which directly connects your customers to your profile on Google. After that, you can guide users on how to complete the Google review on behalf of your company. After you’ve created a Google review URL, it is easy to transmit it by text message, email or another messaging platform to get Google ratings for your small-scale business. Additionally, Broadly offers automated tools to provide a review text request after any given transaction.

How to Write SMS Revision Requests?

Here’s our best advice on how to write SMS review requests that generate good open rates and high responses rates.

Do’s and don’ts for asking customers for review via SMS

– Do: Include your customer’s name on the SMS message. Personalized marketing and communicating with customers via their first name has been proven to increase engagement, customer satisfaction and loyalty, as well as purchase behavior.

– Do keep it short. Make sure you use the minimum of 160 characters. If not, your review request may be broken into multiple texts.

– Don’t: Ask for a 5-star review. It is not a good idea to be made to submit positive reviews. Instead, be sure to ask customers for their honest feedback and specifics about their customer experience.

– Do not forget to include the review URL on the review page on Google Reviews, Facebook page or other review sites. This will make it easier for customers to find the appropriate place to post their online reviews.

What is the best time To Send A Review Request To Customers?

If you’re hoping to boost your number of positive reviews and garner many more five- and five-star reviews, send your requests for reviews as soon as you’ve completed the customer’s transaction. It’s best to get reviews when their experience with the customer is top of mind.